Industries
Utilities
UtilityOne Insights
Focus on the
customer experience
and
increase satisfaction
Customer engagement remains a top concern of utility executives worldwide, and for good reason. With renewables and alternate energy sources on the rise, leading utilities must now compete with a host of digital startups. This in turn is forcing them to re-evaluate their infrastructure and upgrade systems and processes that have long been ignored—including CRM systems.
UtilityOne Insights helps you:
- Create a scalable system landscape that easily integrates with legacy applications
- Increase customer satisfaction across all devices and lower cost of ownership. Easily integrate with legacy customer applications
- Lower turnaround time of customer calls
Integrated customer communication
Get a 360-degree view of client communications, including, email, text messages and more. Automate email response using mobile apps and OCR.
Customer service & support
Create a single point of contact with integrated voice, chat and video call handling. Streamline the agent desktop with automated processes and customer self-service.
Analyze customer preferences and create more effective marketing campaigns. Leverage machine learning to learn from the data and create next-best actions.
Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how automotive digital solutions can work for your business.